Luxembourg – New consumer regulation

The Luxembourg government has adopted the Law of 2 April 2014 implementing Directive 2011/83/CE of 25 October 2011 on consumer rights and amending the recent Luxembourg Consumer Code.

This Law is of great importance for the Grand Duchy of Luxembourg as this new legal framework increases consumers' rights.

The key changes are the following:

-extension of the withdrawal period to 14 days when contracting online (instead of 7);

-limitation of the refund period to 14 days by the traders after a withdrawal;

-clearer information on whether or not an online order is free of charge, with an explicit acknowledgement to consumers that the order implies an obligation to pay.